Service Model

A Collaborative Commitment to Success.

We start by listening. To your needs, your goals, how you run your business.

Our Business Value Managers and Product Specialists will recommend solutions based on your unique needs and illustrate the impact on your current processes.  You will understand exactly how your Contract Lifecycle Management (CLM) processes will be improved and where you will find Return on Investment.

While implementing your solution you’ll meet with our Customer Success Managers and Trainers, who will help you get the most out of your new CLM software, ensuring proper onboarding, data migration, and user adoption.

Finally, you’ll get ongoing support from our U.S.-based Services Team, who will help you with upgrades and conduct ongoing system reviews to ensure you are maximizing the benefits of your solution.

Contract Management Service Model

Our promise to each and every customer is, to deliver exceptional value to business users through fundamental change of their contract management process. Our Service Model reflects this.

Source: Timothy Donaghy, Founder & EVP, Sales and Marketing, Contract Logix Leadership

Our Proven Process.

  • Product Info & Feasibility
  • Demos (POC)
  • SOW-Q
  • Proposal/Quote
  • Contract/Agreement

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Agree On Solution
  • Discovery & Training
  • System Design (Consulting)
  • Business Process (BA/BPM)
  • Data Integration
  • Data Migration
  • Configure, Build & Test

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Deliver Solution
  • Installation
  • Training
  • User Adoption & UAT
  • Performance Tuning

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Ongoing Support
  • Technical Support
  • Upgrades
  • Customer Satisfaction
  • Account Management
  • System Reviews

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Why Choose Our Service Model?

We are one of the longest tenured companies in the Contract Management market with nearly two decades’ experience. We maintain a sharp focus on our Customer’s needs, and our Service Model guides them through this path to Success.

Understanding Requirements – From product information and feasibility, to ultimate selection, our Service Model empowers your team to interact with us for optimal results.

Agree On Solution – From your discovery sessions straight through system configuration, our Service Model gives you the resources and tools to get the System right.

Deliver Solution – From installation or set-up, to tuning, our Service Model drives rapid user adoption.

Ongoing Support – From customer or technical support, to account management, our Service Model delivers exceptional value and Customer satisfaction.

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Why Contract Management - Contract Logix



Contract Logix