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Customer Satisfaction is important to us! We realize our success comes from having successful customers. From time to time, we will reach out to you via surveys, telephone or email to follow-up on your overall satisfaction. If you ever have a problem or question – don’t hesitate to contact our Support or Account Management Teams.
Support & Account Management.
System Updates and New Feature Enhancements.
Customer Satisfaction & System Reviews.
Our customer support delivers fast, expert answers – from how-to questions to any technical issues. Should critical issues arise, you’ll receive an initial response quickly, based on our SLA’s. Contact us via our Customer Site, Telephone, Email or Helpdesk.
US-based support staff with fast response and resolution times.
Prompt, accurate responses to your questions and support needs – including how-to’s.
Convenient support options, such as; Customer Site and Helpdesk, Telephone, Email and Live Chat.
System Reviews give you an “outside” perspective on your system, process and more. Our Team typically conducts annual reviews with customers to ensure they are using all of the appropriate features in the system. We’ll also address any issues, needs and requirements as well.
Annual System Reviews to help maximize your usage of Contract Logix.
Address issues, updated business requirements and use cases.
Review detailed recommendations to enhance the system.
Our Customer Advisory Board (CAB) provides you a forum to make product enhancement decisions, prioritize features by business value and much more. Help us make your experience and the value of the system even better.
Choose and prioritize new feature enhancements.
Be the first to try out and test new features.
Maximize the System by Putting Your Experience to Work.
We release news, system updates and more to ensure your system is always secure, reliable and so your business users have access to the latest and greatest features of Contract Logix. Our Team will keep you notified, so you can stay focused on your day-to-day business challenges.
Latest Product Releases and Notifications.
Important Company News & Updates.
Access to the Latest Customer Info.