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Service Model

Contract Management Process

We start by listening. To your needs, your goals, how you run your business. We do so with an eye to optimizing your contract management process.

Our Implementation Consultants will recommend solutions based on your unique needs and illustrate the impact on your current processes. You will understand exactly how your Contract Lifecycle Management (CLM) processes will be improved and where you will find a return on investment.

While implementing your solution you’ll meet with our Data Migration Specialists and Trainers, who will help you get the most out of your new CLM software, including data migration, ensuring proper onboarding, and maximizing user adoption.

Finally, you’ll get ongoing support from our U.S.-based Support Team, who will help you with upgrades and conduct ongoing system reviews to ensure you are maximizing the benefits of the solution in optimizing your contract management process.

Contract Management Service Model

Our promise to each and every customer is, to deliver exceptional value to business users through fundamental change of their contract management process. Our Service Model reflects this.

Source:Timothy Donaghy, Vice President, Product Management, Contract Logix Leadership


Our Proven Process.

Requirements
  • Needs Assessment
  • Demos (POC)
  • SOW-Q
  • Proposal/Quote
  • Execute Contract

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Solution Delivery
  • Discovery
  • Workflow Design
  • Configuration
  • Data Migration
  • Testing& Tuning
  • User Acceptance Testing
  • Training
  • Go Live

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Ongoing Support
  • Technical Support
  • Upgrades
  • Customer Satisfaction
  • Account Management
  • System Reviews

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Why Our Service Model?

We are one of the longest tenured companies in the contract management market. We maintain a sharp focus on our customers’ contract management process requirements, and our Service Model guides them through this path to success.

Understanding Requirements – From product information and feasibility, to ultimate selection, our Service Model empowers your team to interact with us for optimal results.

Solution Delivery – From your discovery sessions to system configuration, to system tuning, our Service Model gives you the resources and tools to get your system right and drive rapid user adoption.

Ongoing Support – From customer or technical support, to account management, our Service Model delivers exceptional value and customer satisfaction.

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Why Contract Management - Contract Logix

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