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On-Going Support

Ongoing CLM Support.

With Contract Logix up and running, on-going support will keep it that way. Whether you have a technical support question or your requirements have changed, our experienced Support and Account Management Teams are ready to address your needs.

Technical & User Support.

System Upgrades.

Customer Satisfaction.

Account Management.

System Reviews.

Understanding CLM Requirements

“I appreciate the platform’s ease of use and reasonable price — and a major bonus is the wonderful support team.”

-Sr. Paralegal/Contracts Manager, Biotechnology Company

Proven Support Process.

We’re also here every step “after” the way too. Now that you’re up and running with Contract Logix, we want to make sure as your needs change we address them. Below is our “On-Going Support” process clearly defined, so you will always know the exact path to success, with Contract Logix.

Technical & User Support

Ensure fast problem resolution. Our customer support delivers fast, expert answers — from how-to questions to any technical issues. Should critical issues arise, you’ll receive an initial response quickly, based on our SLA's. Contact us via our customer site, telephone, email or helpdesk.

System Upgrades

Enhancements and more. We release system updates periodically to ensure your system is always secure, reliable and so your business users have access to the latest and greatest features of Contract Logix so you can stay focused on your day-to-day business challenges.

Customer Satisfaction

Your satisfaction is important to us! We realize our success comes from having successful customers. From time to time, we will reach out to you via surveys, telephone or email to follow up on your overall satisfaction. If you ever have a problem or question – please don’t hesitate to contact our Support or Consulting Teams.

System Reviews

Leverage your full potential. System reviews provide you with an expert perspective on your use of the system, your process and contract management best practices. Our team typically conducts annual reviews with customers to ensure they are using all of the appropriate features in the system. We'll also address any issues, needs and requirements as well.

Learn More About Our Process.


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